Sydney-based, speaking globally

Keynote speaker for banking and financial services

Talks and workshops on AI, change and rebuilding trust. For nearly two decades, Dom Thurbon has worked with banks including CBA, NAB, Macquarie and Bank of America.

Check Dom's availability See the presentations

A small sample of the banks and financial services organisations Dom has worked with

“Dominic's conference closing keynote was the best we've ever had. A masterfully crafted synopsis.”

Ben Maynard, Chief Operating Officer, Grange Resources

Dom's view on banking and financial services

Banking and financial services stand on the precipice of a once-in-a-multi-generation transformation: agentic and generative AI are changing the game not just for how we transact and interact with financial services institutions, but also how malicious actors hijack our finance system (Australians lost more than $2bn to scams last year alone); cost-of-living pressures, increased costs of doing business, and decades of reputational decline have combined to create record low levels of trust in the financial sector and financial institutions themselves; an increasingly complex regulatory landscape is making our move towards seamless, frictionless systems more challenging, right at the time when customer expectations are going through the roof; and of course attracting, engaging and retaining top talent in an increasingly multi-generational and diverse workforce is harder than ever.

This is the modern world of banking and financial services institutions – one of profound technology disruption, increased economic and political volatility, rapidly changing risk environments and sky-rocketing competition and customer expectation.

“Dom was head and shoulders the best of the speakers we've had open for us. Absolutely nailed the brief… even our very hard-to-impress CEO was totally on board!”

James Meade, Head of Partnerships, Evidentia Group

For nearly two decades, Dom Thurbon has worked with both global and local banks and financial services businesses to help them understand the changing landscape and effectively respond. From building some of the world's largest financial behaviour change programs, to working with senior executives on strategy and change, to helping teams with how they 'show up' in the face of change, Dom brings unique global perspectives and deep history in the sector.

On topics as diverse as understanding how AI will affect the future of the industry, how to build (and rebuild) trust in an increasingly low-trust market, how to engage bankers and talent of the future, the new rules of mind-blowing financial customer experiences, or many other themes that will define the future of the industry, Dom is a fresh, provocative and impactful voice on "where to from here and how to get there" in banking and financial services.

Whether it's headlining sector-defining events like Cuscal's Curious Thinkers, working with multinational banking teams in North America, Europe and Asia-Pacific, or designing and implementing large-scale programs for clients, Dom is deeply passionate about helping the industry rise to meet the challenges of a changing market, driving change and innovation, and building great teams that stand the test of time.

Presentations for banking and financial services teams

Dom builds every presentation for your event from research into your industry and a briefing with your team. Each one can run as a keynote, a workshop or both.

Thriving in the rapidly changing future of finance

Whether you're a retail or institutional bank, payments provider, fintech, asset or investment manager or customer-owned financial institution, it's almost a cliché to say, "your world is changing faster than ever". A combination of new, disruptive technology, a rapidly shifting regulatory and political environment, skyrocketing customer expectations, the bottoming out of trust and the emergence of a generational scam and fraud threat is supercharging how challenging it is to compete, innovate and win.

It's easy to feel like these things are happening to us. But the truth is: the future is not a place we are going, it's a place we are creating. The best leaders and teams in FS right now are the ones who start from the belief that we are pilots, not passengers, and that we have the power to shape the future we want, rather than just accept the one that we get.

So, in this dynamic, practical and uplifting presentation we will:

unpack the four forces of change reshaping the face of banking and financial services including AI and technology, political and economic shifts and social and workforce (generational) change
examine the basic human responses to change that everyone in your business and team will experience (including YOU!) as we navigate this rapidly changing market
look at a simple toolkit for shaping our response, moving from "change is happening to me" to "I have the power to shape the future", including practically applicable strategies that can be deployed in the business to improve how we show up in times of change

More on this theme: Thriving, Driving and Surviving Change

Winning the battle for trust: how truth and transparency can revolutionise competitive advantage in financial services

It's not controversial to say markets run on trust. High-trust businesses are shown to enjoy higher engagement and productivity, faster growth, and better customer engagement than low-trust businesses. The evidence on that is clear.

But the truth is: we are living through historically low levels of trust, especially in financial systems and businesses. This is a hard truth to grapple with – but it's essential when markets are tougher and more competitive, when change is rapid, when people (both staff and customers) feel uncertain and uneasy, trust becomes one of our most critical areas of competitive advantage.

Dom Thurbon literally wrote the book on trust and truth in the 21st century – his latest book, To Be Honest…, looks at the rise of the misinformation age, why trust levels are bottoming out, and how we go about using simple tools to rebuild it.

So, in this inspiring, practical and provocative presentation he will:

unpack where the trust deficit in FS (and other industries) comes from, what is driving it, and what this teaches us
examine the role of truth, transparency and integrity as the foundational cornerstone of a high-trust business – and where that can create real-world challenges that need to be overcome if we're serious about building trust, noting that we can't PR our way out of problems we behaved ourselves into
explore a 3-part toolkit for 'making trust and truth happen' inside your business, and with your customers, to win in an increasingly competitive market

More on this theme: Making Truth and Trust Happen

Check Dom's availability

What clients say

“Dom nailed the difficult brief we handed him. Our clients and people were delighted to spend time with him and it won't be the last time.”

Michael Blomfield, Chief Customer Officer, Cuscal

“Dom has an infectious energy that really got the audience involved and made a real impact.”

Commonwealth Bank of Australia

“Dom was a pleasure to work with… His keynote was engaging, insightful, and delivered with clarity and confidence, keeping the audience fully involved throughout.”

Lana Miles, CPD Delivery Specialist, Chartered Accountants ANZ

Your Event Deserves a Keynote They'll Never Forget.

Get in touch and check Dom's availability for your next conference, summit, or corporate event.

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